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Acceptable Use Policy    
Introduction | Compliance | Prohibited Uses | Security | E-mail | Domain Names | Enforcement
 
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This Acceptable Use Policy ("AUP") sets forth provisions of acceptable use of Paradise Technology Services. All users of Paradise Technology Services are required to comply with this policy and all applicable laws and regulations in full, in addition to all terms and conditions of applicable agreements, and any additional policies that may be applicable to a specific service offered by Paradise Technology. Paradise Technology strives to provide its customers with the highest quality Internet service available, while at the same time respecting the standards that have been created both within the Internet community, and by legislation. To that end, inappropriate or abusive activities and conduct will not be tolerated on Paradise Technology Services. Paradise Technology reserves the right to modify this AUP from time to time, without notice. Users of Paradise Technology Services are encouraged to review this AUP often for changes or new information. Please send questions, comments, or complaints regarding this AUP to abuse@pins.co.uk
Duties:
Each user is responsible for complying with this AUP, and for providing assistance to Paradise Technology in investigating and resolving any issue, as Paradise Technology may request from time to time. Additionally, Paradise Technology customers and users are required to determine the conditions of, and comply with, the acceptable use policies or equivalent documents of all network(s) which their data transits.

Users will be held responsible for the actions of any third party agent that acts on behalf of, or for the benefit of, any end user, and such end users shall be held directly accountable for any violations of this AUP by third party agents.

Paradise Technology does not control the content of data traversing Paradise Technology Services; accordingly, Paradise Technology assumes no responsibility for the content of any data or communication that may be transmitted over Paradise Technology Services.

Configuration:
All systems which are connected to Paradise Technology Services shall be configured in accordance with industry standards, applicable laws and regulations, specifically to conform with approved "Request For Comments" standards documents which are published from time to time by the Internet Engineering Task Force (http://www.ietf.org/rfc.html).

Systems connected to Paradise Technology Services shall not be configured in any way which obscures system-identity information.

Proxy servers of any kind shall be configured so as to prevent unauthenticated use from the public Internet.

Reporting Obligations:
Customers of Paradise Technology are responsible for immediately reporting to Paradise Technology any issue which could compromise the stability, service or security of any user or system connected to Paradise Technology Services.

Resellers and Downstream Service Providers:
Resellers of Paradise Technology services are responsible for informing their customers of this AUP and for enforcing its restrictions with regard to their customers' actions. Breach or non-compliance of this AUP by a customer or end-user of a reseller shall be considered a violation of this AUP.
These lists are not meant to be exhaustive, but merely illustrative of examples of inappropriate and improper conduct, which are prohibited on Paradise Technology Services.

Illegal Use - Paradise Technology Services may only be used for lawful purposes. The transmission, distribution, or storage of any data or material in violation of any applicable law or regulation is prohibited. This includes, but is not limited to material or data which:

Infringes any copyright, trademark, trade secret, or other intellectual property right.

Violates export control laws or regulations.

Violates any party's confidentiality rights.

Constitutes use or dissemination of child pornography.

Resale of Paradise Technology products and services without the express prior written consent of Paradise Technology (unless you are an authorized reseller).

Deceptive marketing practices.

Installation or distribution of "pirated" or other software products that are not appropriately licensed for use by customer.

Actions that restrict or inhibit anyone - whether a customer of Paradise Technology or otherwise - in his or her use or enjoyment of Paradise Technology's products and services, or that generate excessive network traffic through the use of automated or manual routines that are not related to ordinary personal or business use of Internet services.

Introduction of malicious programs into the Paradise Technology network or servers or other products and services of Paradise Technology (e.g., viruses, trojan horses and worms).

Any conduct which is inconsistent with generally accepted norms and expectations of the Internet community (whether or not detailed in this AUP). Paradise Technology reserves the right, in its sole discretion, to make a determination whether any particular conduct violates such norms and expectations.

Using Paradise Technology Services to transmit material that Paradise Technology believes to be illegal, obscene, or inappropriate.

Forging of message headers, network protocol headers or identity information, or taking any action with the intent of bypassing restrictions or limits on access to a specific service or site. This prohibition does not restrict the legitimate non-commercial use of pseudonymous or anonymous services.

Falsifying identity or contact information (whether given to Paradise Technology, to the InterNIC, or other parties).

Causing or attempting to cause security breaches or disruptions of Internet communications. Examples of security breaches include but are not limited to accessing data of which the customer is not an intended recipient, or logging into a server or account that the customer is not expressly authorized to access. Examples of disruptions include but are not limited to port scans, flood pings, packet spoofing and forged routing information.

Executing any form of network monitoring that will intercept data not intended for the customer.
Users of Paradise Technology Services must configure their systems in a secure manner. Should a user's system be exploited by unauthorized persons, the user is responsible for both reporting the violation (where applicable), and then fixing the exploited system. For instance, should the security of a mail server be compromised to distribute unsolicited emails, the user is responsible for immediately re-configuring the system to prevent further unauthorized use.

Users are prohibited from interfering or attempting to interfere with services ("Denial of Service Attacks"), whether intentionally or through neglect, of any other user, host, or network. The prevention of "unintentional attacks", such as infection and subsequent propagation of computer viruses, are the responsibility of every user: anti-virus software should be installed on every system which connects to Paradise Technology Services.

Users are prohibited from injecting, intentionally or negligently, false or unauthorized network control data into Paradise Technology Services, for instance in the form of incorrect routing or DNS information.
Users are prohibited from engaging in improper use or distribution of electronic mail ("e-mail"). Users are strictly prohibited from engaging in any of the following activities:

Harassment, whether through language, frequency, or size of messages.

Sending unsolicited mass or commercial e-mail ("spamming") for any purpose whatsoever.

Having third parties send out commercial emails on any user's behalf. Using Paradise Technology facilities to receive replies from unsolicited emails (commonly referred to as "drop-box" accounts).

Configuring any email server in such a way that it will accept third party emails for forwarding (commonly known as an "open mail relay"). If a site has roaming users who wish to use a common mail server, the mail server must be configured to require some form of user identification and authorization.

Mass or commercial email may be sent only to recipients who have expressly requested receipt of such e-mails, by the sending of an email request to the person performing the mass or commercial mailings. This exchanging of requests, acknowledgements, and final confirmations (commonly referred to as a "double opt-in" process) must be adhered to in their entirety for any mass or commercial email to be considered "solicited" by Paradise Technology.

Users that send mass or commercial e-mail are required to maintain complete and accurate records of all e-mail subscription requests, specifically including the email and associated headers sent by every subscriber, and to immediately provide Paradise Technology with such records upon request of Paradise Technology. Subscriptions that do not have a specific recipient generated email request associated with them are invalid, and are strictly prohibited.

In the absence of positive, verifiable proof to the contrary, Paradise Technology considers complaints by recipients of e-mails to be de-facto proof that the recipient did not subscribe or otherwise request the e-mail(s) about which a complaint was generated.
We absolutely do not allow any hosting of illegal domain name activities such as unsolicited bulk email, phishing scam, hacking or virus/bot hosting. If you wish to raise a complaint about potential abuse you may have received (or example, phishing scams, spam emails, etc) regarding a domain that we host or are Nominet TAG holders for, please contact abuse@pins.co.uk with full details regarding the abuse. We will investigate any such complaint as soon as possible.
Paradise Technology may immediately suspend and/or terminate the customer's service for violation of any provision of this policy upon verbal or written notice, which notice may be provided by voicemail or E-mail. Prior to suspension or termination, Paradise Technology attempts to work with our customers to cure violations of this policy and ensure that there is no re-occurrence, however, Paradise Technology reserves the right to suspend or terminate based on a first offense. Paradise Technology also reserves the right to temporarily suspend any service without noitce where a violation may cause degredation of service performance or security.

Violations that are illegal or unlawful may be reported to law enforcement officials without prior notice to the customer. Any data regarding or relating to such violations may also be reported to law enforcement officials.