.uk Domain Names
Charges:
Our charges for a .uk domain name registration or renewal is: £20 +VAT per two years.
We do not charge for terminations or transfers to another registrar.
We are bound by the terms and policies of Nominet, the national UK domain name registry.
Please see the Nominet policy page on their website located at https://nominet.uk/uk-registry/uk-policy/ for details of their Terms & Conditions and other policies related to .uk domain names.
Renewals:
We will contact the domain name owner 14 days prior to the expiry of a domain name in order to discuss the renewal of the domain.
Expired Domain Names:
Please contact us if you have a domain name registered with us that has expired and you would like to discuss this.
Service Level Agreement:
We will endeavour to respond to all queries regarding a registered .uk domain with 24 hours, either by phone or email.
Complaints:
Please contact us with any complaints you may have regarding our .uk domain name registration service so that we can resolve your issue as quickly as possible. As a last resort, Nominet's Dispute Resolution Service is available.
Abuse:
At this current time neither ourselves or Nominet have the authority to delete or suspend a .UK domain name except where specified in our or their registration terms and conditions. This agreement does expressly prohibit any .UK domains being used for any unlawful purpose. If you believe that you have discovered a .UK domain that is being used for an unlawful purpose, we recommend that you take one of these steps:
Contact the registrar associated with the domain. You can find the registrar for .UK domains by performing a search using our domain lookup tool.
Contact the police. If you believe that the activities on the domain are so serious that it is urgent to get it shut down, you should contact the police. Nominet can suspend a domain name when alerted to its use for criminal activity by the police or other law enforcement agencies. You should report the domain to Action Fraud, the UK’s national fraud and internet crime reporting centre at https://www.actionfraud.police.uk/. You may at the same time consider whether to inform the domain name holder that you have contacted the police.
Interim court order. If it is very urgent to get the domain name shut down, it is possible to get an interim court order. This is a legal action which is used to avoid damages or inconvenience until a legally binding court decision is made, something that usually takes a long time. If the website is operating illegally, we strongly recommend that you also contact the police.
If you have any other questions or need further advice please email abuse@pins.co.uk or abuse@nominet.uk.